If you are not fully satisfied with your purchase, you can request a return 30 days from the day of purchase by logging into your Customer Account and choosing the order you’ll like to request a return on. Please allow up to 2 business days to receive a reply to your request.
Once your return request is processed, we will issue a return label which will be sent to your email. Use this label to ship your return. Be sure to keep the shipping receipt for shipping confirmation and tracking information.
The return fee will be discounted from the original paid total once a refund is approved.
Products must be returned unworn, unwashed, free of any odors (i.e. perfumes, sweat, smoke, etc.), or stains, in their original condition and with all tags and liners attached. We ask that you wear underwear when first trying-on your purchase.
Please include the original order packing slip in your return package. Returns of multiple orders should include separate packing slips for each order returned.
We reserve the right to refuse returns that show signs of wear or do not meet the above criteria. In the case that a return is denied, no credit or exchange will be issued and the customer will be asked to cover the reshipment fee to return the item(s) back to the customer.
Products purchased on sale or with a promotion cannot be returned. Products marked as Final Sale, bodysuits, and swimwear cannot be returned or exchanged.
We put forth our best efforts in order to assure you are receiving a quality garment in perfect condition. If you have received an item that does not uphold these standards, please contact us at email@example.com. In your email, please include your order number (#YMLX______), product name and clear picture(s) of the damage.
Please allow up to 2 business days to review this information and assist you with a solution.
We issue refunds to the original form of payment used on an order in the event that your order:
- is canceled by YMLX by Yami
- one or more of your items sold out since your order was processed
- item(s) determined to be received damaged, defective, or incorrect
Please allow us up to 5 business days to clear your refund. Note that refunds can take up to 3-5 business days to appear on your bank account due to varying processing times of financial institutions.
Once your return is received and inspected, we will notify you if your return is accepted or declined. Please allow up to 5 business days from the date we receive your return.
If your return is accepted, your refund will be processed as store credit in the form of a gift-card. The return fee will be discounted from your original payment once a refund is approved.
If you used a gift card to purchase your item(s), your funds will be issued back to your gift card immediately.
YMLX by Yami always strives to provide our customers with the utmost service and shopping experience. Please feel free to provide any feedback on our policies and standards at firstname.lastname@example.org.